Maintaining Custom Message Groups

You can create and maintain custom groups of recipients that are contacted through the Message Center using the Message Groups form.

Note:  Message groups cannot be deleted if they are set up as notification recipients. See the Benefits Enrollment User Guide for information about managing notification recipients.

Creating or Maintaining a Message Group

To create or maintain a message group, do the following:

1. Click the Back Office menu and select Message Groups from the System|Change menu.
2. Complete the following fields:

Field Description
Group Id To edit an existing group, enter or select the group ID. The Group Name automatically displays. (You can make additional changes in the fields that display.)

New Group

To create a new group, click this field. NEW displays in the Group Id field.

Group Name Enter a name that describes the group, such as Managers.
User List Enter or select the User ID to add specific users to the group. The User Name automatically displays.
Company List Enter or select the Company to add specific companies to the group. The Company ID automatically displays. You can refine the recipients further by specifying Dept, Division, Location, Project, and Shift, as required.

3. Click Save.

Viewing the Audit Log for a Message Group

To view the Audit Log for an existing message group, click Audit on the Action bar menu. The File Audit form displays the Audit Log, which lists the changes.